General Terms and Conditions
Art. 1 – DEFINITIONS
In these general terms and conditions, the following definitions apply:
1. The firm: MOVE WITH IRIS – INTERNATIONAL RELOCATION & IMMIGRATION SERVICES, operating under the trade name MOVE WITH IRIS;
2. Client: the contracting party of the firm, hereinafter referred to as “the client.”
3. Fee/Claims: The financial compensation agreed upon by the firm for the performance of the
agreement with the client or with other branches of the client.
4. Agreement: The Service Agreement entered into between the client and MOVE WITH IRIS.
Art. 2 – APPLICABILITY
1. These general terms and conditions apply to all agreements for services entered into
with the firm, unless otherwise agreed in writing prior to the conclusion of an agreement.
2. The applicability and nature of the services provided by MOVE WITH IRIS
are determined in the Service Agreement and the written confirmation from the client.
3. When engaging third parties, MOVE WITH IRIS will always exercise due care. If reasonably possible, MOVE WITH IRIS will consult with the client about engaging a third party.
4. MOVE WITH IRIS is obliged to perform the work to the best of its ability, but cannot guarantee results.
5. Any deviations from the Service Agreement are only valid if agreed in writing.
Art. 3 – PROPOSAL
1. If MOVE WITH IRIS sends a written proposal to the client, the client is not obliged to accept it. Acceptance of the proposal sent to the client must be confirmed in writing.
2. Written proposals sent by MOVE WITH IRIS to the client expire 14 days after being sent by MOVE WITH IRIS.
3. The firm and the client agree in writing which services will be provided by MOVE WITH IRIS.
Art. 4 – REMUNERATION AND PAYMENT
1. MOVE WITH IRIS’s claims depend on the scope and nature of the assignment and are specified in the Service Agreement. Additional services ordered by the client after the conclusion of the agreement will be invoiced separately based on the time involved or a lump sum agreed upon by the contractual parties. The costs incurred will be reimbursed separately upon submission of invoices. Additional services will only be reimbursed if agreed upon in writing in advance;
2. Payment of claims by the firm must be made within 14 days of the invoice date, unless otherwise agreed in writing.
3. All agreed fees for the services provided by MOVE WITH IRIS are exclusive of VAT; these amounts will be charged to the client inclusive of VAT.
4. MOVE WITH IRIS is authorized to set off claims against the client with funds received for the
client. In any case, the client will be deemed to be in default without notice of default being required
if payment is not made in full within the specified payment term. In the event of default, the client will owe the statutory interest as well as the extrajudicial collection costs (statutory standard collection costs).
MOVE WITH IRIS is authorized to suspend work if and as long as the client is behind with payment of the invoices.
5. Unless otherwise agreed in writing, MOVE WITH IRIS is authorized to charge any disbursements immediately and separately. MOVE WITH IRIS is entitled to demand advance payment (for fees and/or disbursements), plus VAT, in connection with the work to be performed, which advance payment will be settled with the final invoice. MOVE WITH IRIS is entitled to suspend work if and as long as the client has not paid an advance to cover the aforementioned costs and/or invoices.
6. The firm is entitled to increase an agreed price if, after the conclusion of the agreement, one of the following situations arises: increase in wages, government levies or social security contributions, changes in government procedures that affect the supplier’s work, or in general any situation comparable to the circumstances mentioned above.
7. The client is entitled to terminate the agreement in writing in the event of price increases by the supplier, within 30 days of the effective date of the price increase.
8. All invoices from MOVE WITH IRIS are in euros, unless expressly agreed otherwise in writing.
9. If payments are made from abroad, all additional costs of the transfer, including but not limited to bank charges, exchange fees, and transaction costs, shall be borne entirely by the client.
10. The amount received by MOVE WITH IRIS in its bank account shall be deemed to be the amount actually paid. Any differences due to exchange rate fluctuations or bank charges shall be borne by the client.
11. All amounts paid by the client to MOVE WITH IRIS are non-refundable, unless otherwise agreed in writing. In the event of cancellation, termination, or early termination of the agreement, for any reason whatsoever, the client shall not be entitled to a refund of any amounts already paid, including any advance payments and interim payments.
Art. 5 – TASKS AND OBLIGATIONS OF THE CLIENT
The client shall, at its own expense, produce and make available all
documents and information required by MOVE WITH IRIS for the performance of the assignment. The client is responsible for the accuracy of the documents and information provided. In addition, the client is responsible for providing the requested documents and information within an agreed period.
Art. 6 – CONTRACT TERM AND TERMINATION
1. The term of the contract is specified in the Quotation agreed upon by the firm and the client.
2. The client is entitled to terminate the agreement with three months’ notice.
MOVE WITH IRIS may terminate the agreement if the client acts in breach of the Service Agreement. A breach of the Service Agreement is established in particular—but not limited to—if the client acts in violation of its obligations as set out in the aforementioned Article 5.
3. MOVE WITH IRIS has the right to terminate the agreement with immediate effect and without judicial intervention if:
a. the client does not meet their payment obligations (on time);
b. the client is declared bankrupt, applies for a moratorium on payments, is placed under guardianship, or otherwise loses the free disposal of its assets;
c. the client acts in breach of the obligations under the agreement or these general terms and conditions and has not remedied this failure within a reasonable period of time after written notice of default.
4. In the event of early termination by or attributable to the client, the client remains obliged to pay for the work already performed and costs incurred, plus any damage suffered by MOVE WITH IRIS as a result.
Art. 7 – LIABILITY
1. The parties are only liable to each other for damage in the event of a material breach of the contract that has resulted in financial loss for the client. Liability only applies to damage resulting from a shortcoming on the part of MOVE WITH IRIS, whereby situations beyond the control of the firm are excluded from the firm’s liability (force majeure). Compensation is limited to the amount payable under the contract from which the liability arises and is limited to the amount claimable under the professional liability insurance (currently up to EUR 500,000 per incident) in the case in question. MOVE WITH IRIS cannot under any circumstances be held liable for indirect damage, including loss of profit.
2. All rights of action and any other powers against MOVE WITH IRIS in connection with work performed by it and by third parties hired by MOVE WITH IRIS shall in any case lapse one year after the moment at which the person concerned became aware, or could reasonably have become aware, of the existence of these rights and powers.
3. The supplier shall in no event be liable if the client has not notified the supplier of the loss within fourteen days after discovering or being able to discover the loss.
Art. 8 – DISCLAIMER VISA APPLICATIONS
1. MOVE WITH IRIS provides support and advice when applying for visas and residence permits. This service is limited to guidance with the application procedure and the provision of information.
2. MOVE WITH IRIS cannot give any guarantee regarding the outcome of a visa application, as the decision lies entirely with the competent authorities and is beyond the control of MOVE WITH IRIS.
3. Any costs charged by governments, consulates or other authorities in connection with the application are always fully borne by the client.
4. MOVE WITH IRIS is not liable for any damage resulting from a delay, rejection or change to a visa application by the competent authorities.
Art. 9 – DATA PROTECTION AND DISCRETION
The firm will not disclose any personal data of the client and other parties involved to third parties without the written consent of the party or parties concerned, nor will it use such data in any other way, in accordance with the Processing Agreement with the party or parties concerned. For data protection purposes, the parties will comply with the content of the Data Processing Agreement, and these General Terms and Conditions. With regard to the processing and provision of personal data, the firm is bound by the General Data Protection Regulation (GDPR).
Art. 10 – APPLICABLE LAW
1. All disputes arising from the Service Agreement will be brought before a competent court in the Netherlands.
2. The agreement between the client and the firm is governed exclusively by Dutch law.
3. In the event that any provision of the agreement is not (or no longer) applicable,
the contracting parties agree that, in case of doubt, the other contractual provisions shall not be affected thereby.
Art 11 – AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
1. MOVE WITH IRIS reserves the right to unilaterally amend or supplement these general terms and conditions.
2. Amendments shall take effect on the date specified by MOVE WITH IRIS and shall also apply to existing agreements, unless otherwise agreed in writing.
3. MOVE WITH IRIS will send or communicate the amended terms and conditions to the client in good time. If no effective date is specified, amendments will take effect as soon as they have been communicated to the client.
4. If the client does not wish to accept a change, the client has the right to terminate the agreement in writing within 30 days of notification of the change, subject to the applicable notice period and obligation to pay for work already performed and costs incurred.
Art 12 – LANGUAGE
These general terms and conditions are available in Dutch and English. In the event of a dispute about the content and meaning of these general terms and conditions, only the Dutch language and version shall be binding.
This version was drawn up on 1 June 2026.
